Policies and Terms of Accommodation at Horton Apartments



Accommodation policies

Please review our terms and policies for accommodation carefully.

Cancellation/refund policy

You are able to cancel with no charges up to 14 days before arrival (14 days is from 14:00hrs on day of arrival). Cancellations with less than 14 days notice will result in the total amount for the booked accommodation being charged.

Group bookings

Confirmation of group bookings may require payment of a non-refundable deposit.

No Show policy

Any reservations that result in a No Show will be treated as per the cancellation policy, We reserve the right to resell your booking in the event of a No Show.

Check-in/out

Check-in is available from 14:00hrs on the day of arrival. Check-out time is 10:00hrs on the day of departure. Early check-in and/or check-out is by arrangement only.

Credit Card guarantees

We reserve the right to pre-authorise your credit card for the total amount of your booking prior to your arrival. No charge will be made against the card details unless the client fails to arrive for the booked accommodation. If you have booked a special advanced non refundable rate, we reserve the right to charge your booking in full prior to your arrival. Please note if your credit card is unable to be pre-authorised, we reserve the right to cancel your booking and resell the room.

Non-Refundable Bookings

Non-Refundable bookings or Special Advanced Rate Non-Refundable bookings will be charged in advance in full prior to your arrival. Please note if your credit card is unable to be charged, we reserve the right to cancel your booking and resell the room.

Accounts

Payment for all accommodation must be made in full on the day of departure (if not already done so). Overdue/recovery charges may be made if your account is not paid on time or by the due date.

General

Visitors are permitted at the management's discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. No visitors are allowed in rooms after 10pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable. Guests under the age of 18 must be accompanied by a guest of 18 years or over.

Smoking

We operate a strictly non-smoking premises. If you do smoke, then you will be charged appropriate cleaning and loss of income charges at a minimum of $250.00

Privacy Policy

Horton Apartments agrees that the ‘National Privacy Principles for the Fair Handling of Personal Information’ is an integral part of the way we do business. This Principle has guidelines and standards for the collection, access, storage and use of personal information which we obtain in order to run our business and meet customer needs. We are respectful of our customer’s right to privacy and in this regard will only use the personal information in relation to our customers in a way that is agreed in the National Privacy Principles.

Information in regard to what personal information we collect about and from you and the way we handle and what we do with this personal information.

As a part of our customer service and accounting needs we may need to ask for personal details such as your name, business name and ABN or ACN, mailing and physical address, telephone number/s and e-mail address. We need this information to generate tax invoices, dispatch or mail accounts/orders/goods to you, send electronic messages to you (accounts/newsletters/promotions) and call you in regard to deliveries and accounts.

The Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so. You can decline to give information if it is not relevant to your business with us but we still need to comply with the taxation laws in regard to our business operations so some information will be necessary in order to do this.

We take care and have security measures in place so that your personal information is protected from unauthorized access or handling of your information. In regard to financial transactions any information relayed by you is not stored but only used in relation to the immediate authorised transaction.

We do not disclosure your personal information to other organisations (for example market researchers, and others). At your request we can provide account information for credit reference purposes (This authority will be required from you in writing).

On request we will provide you with access and also change any of your personal information we hold (except in the limited circumstances recognised by privacy law). In this case we will ask questions and request a signed form from you to ensure that we are providing this information to the concerned party only.

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at https://www.oaic.gov.au

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