Maintenance Request

BATH/SHOWER LEAKS

A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

LEAKING FROM TOILET

Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.

WASHING MACHINE

Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking- check hoses for splits.

When all else fails, phone us during office hours.

CLOTHES DRYER

Check the filter is cleaned before every use of the dryer, power is on, dryer is not overloaded, the air temperature is hot when running. This appliance is not essential, please complete a repair advice form and send to our office to report failure.

FAULTY SWITCHES OR FANS

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.

LIGHTS

Check power or fuse box. Ensure the power is on and the switch has not tripped.
Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.

POWER

If your neighbours have also lost power contact ENERGEX. Otherwise you may need to call the office (in office hours) to reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

HOT PLATES

Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.

AIR CONDITIONING

Tenants are required to clean the removable filters, the office will arrange a deep clean once a year. All other faults must be logged through the office.

Emergency Repairs

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

A burst hot water service
A dangerous electrical fault
Any fault or damage that causes the premises to be unsafe or not secure

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary you must immediately contact our office by email using the maintenance request form found below.

Issue: Loss of power
Repairer: Craig Kendall
Contact details: 0431 165 124

Issue: Minor water damage
Repairer: Foreshore Plumbing
Contact details: 0419 684 899

Issue: Personal Belongings Damaged
Repairer: Contents Insurer
Contact details: Of your own choice

REQUEST AN APPRAISAL

If you are an existing tenant and would like to request maintenance, please complete the form below. For any emergency repairs please contact the office on 07 5430 9600.

Repairs & Maintenance