RENTALS FAQ

 Please see the below helpful hints and tips and FAQ’s

Tenant Information Guide

Contents Insurance
It is your responsibility to arrange for your contents insurance at your new property. We advise all tenants to insure their own contents as they are not covered under the Lessor’s policies.

Contents insurance is a vital part of renting a property as it ensures you are covered in the event of an emergency or break in. We can put you in touch with Terri Scheer insurance for a tailored Horton Apartments insurance package.

Entry Condition Report
This is a binding document outlining the condition of your property and is very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property. We supply you with the Entry Condition Report when you pick up your keys at the start of your tenancy. This includes our comments, you then have 3 business days to return the completed condition report with any further comments. At the time of vacating you will be required to complete an Exit Condition Report that will be compared with the entry condition report. Our office will provide this to you in due course.

Occupancy
Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork.

Keys
We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you must contact the office during office hours. After hours if we are on site, we will charge you $50 before 9pm and $110 after 9pm. If we are not onsite please contact our locksmith at your expense – Lock Rite 0431 944 824

Office Hours
Our office is open weekdays 9am – 5pm. Should you wish to see your Property Manager, please contact our office to make an appointment time that is suitable for both parties.

Paying Rent
It’s important that paying your rent is just like paying any other type of bill. Many people do not realise that your rental history will support your credit rating.  Therefore it’s important you are aware of the payment options and what is required. We provide you with 2 options for the payment of rent, both are electronic forms of payment (direct credit or by eftpos/debit or credit card) as we are strictly a cashless office.

Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be paid in advance.

Should you have any difficulties in paying your rent please notify us as soon as possible. Horton Apartments have a Zero Tolerance for Rent Arrears, this is a strict policy on the payment and collection of rent. Should you fall behind for any reason the below timeline provides you with a list of repercussions.

Category 1 arrears   –   1 to 3 days in arrears   –   Text message, email or phone call

Category 2 arrears  –   4 to 7 days in arrears   –   Phone call and letter

Category 3 arrears   –   8 to 14 days in arrears   –   Notice to Remedy Breach

Category 4 arrears   –   17 days in arrears   –   Notice to Leave (after 2nd Notice to Remedy Breach)

Repairs & Maintenance
All general repairs and maintenance must be forwarded to our office in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done, or if you prefer please complete the Maintenance Request Form by clicking the button below.

After Hours Emergencies
Please see our Emergency Repairs Section for a detailed description of what is considered and emergency and a list of repairmen to call.

Paintwork on walls
The tenant agrees that no nails, screws, hooks, blue tack, sticky tape or tacks are to be fixed to the wall without the written permission of the Agent. It is our experience that when these are removed, paint and plaster damage occurs and the tenant will be held responsible.

Pets
Unless a pet is specifically approved on your lease, pets will not be allowed at the property without Body Corporate approval. You must fill in the Pet Application and Agreement found in the Tenancy Application and await a decision by the Body Corporate.

Routine Inspections      
Please refer to our Routine Inspections Section below. We carry out routine inspections on all our properties approximately every three – four months and will advise you in writing prior to the inspection date. We will also send you a text message the day prior as a reminder. The inspections are always a good opportunity to point out any maintenance problems or other concerns you may have.

Routine Inspections

Regular routine inspections are conducted every 4 months, being 3 times a year. You as a tenant will receive an entry notice giving you a minimum 7 clear days notice before entry.

Regular general cleaning will help keep your rental property in good tidy order. Our Property Manager has compiled a basic list of the following areas that will be checked at our inspections. These are not just cleaning issues, but items that left unattended could cause long term damage to the property.

• Build up of mould/scum in showers/baths on walls and bases, on sealant between laminate and tiles of vanities, around bases of taps and in tracks of sliding shower screens.
• Build up of mould/scum around kitchen sink taps, on sealant between laminate and tiles (particularly behind sink area)
• Build up of spilt and burnt on material on and around hot plates and in drip trays and to a lesser degree ovens- especially the roof and grills.
• Accumulation of dirt in sliding window/door/wardrobe tracks.
• Cleaning products being stored on kitchen/laundry/bathroom window sills, causing the paint to peel.
• Dirty areas in carpets eg. traffic area from kitchen/dining-lounge, outside bathrooms, around lounge chairs (provide some form of protection).
• Oil spills in your allocated car park space.
• Build up of mould/slippery areas on balconies.
• Weeds and grass growing in ground floor apartment courtyard areas.

If you have any questions regarding our regular inspections please contact your Property Manager on 07 5430 9600.

Our Preferred Tradespeople

Electrician – Craig Kendall’s Electrical – www.craigkendallelectrical.com.au – 0431 165 124

Plumber – Foreshore Plumbing – 07 5446 4123 or 0419 684 899

Air Conditioning – Comfort Solutions – www.comfortsolutions.com.au – 0410 205 271

Carpet Cleaning – Just Professional – www.justprofessional.com.au – 0431 944 824

Pest Control – Just Professional – www.justprofessional.com.au – 0431 944 824

Lock Smith – Lockrite – www.lockritelocksmiths.com.au – 0431 944 824

Cleaning & Bond Cleaning – Choose Green Cleaning – 0404 452 023

Maintenance Request

If you would like to submit a new maintenance request, please click the button below.